Terms and Conditions – tapwi Online Casino Philippines

1. General Terms and Definitions

1.1 Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the tapwi online casino platform, including the website located at tapwi.cam and all associated mobile applications, services, and features (collectively, the "Platform"). By registering an account, depositing funds, playing games, or otherwise accessing any part of the tapwi Platform, you enter into a binding legal agreement with tapwi and acknowledge your acceptance of these Terms.

1.2 Definitions

For the purposes of these Terms, the following definitions apply:

• "tapwi," "we," "us," or "our" refers to the operator of the Platform, duly licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR).
• "Player," "you," or "your" refers to any individual who registers an account and uses the tapwi Platform.
• "Account" refers to the personal gaming account created by a Player to access tapwi services.
• "Games" refers to all casino games, live dealer games, slots, table games, and other gaming products available on the Platform.
• "Funds" refers to all money deposited into, held in, or withdrawn from your tapwi Account, denominated in Philippine Pesos (PHP).
• "Bonus" refers to any promotional credit, free spins, cashback, or other promotional offer provided by tapwi.

1.3 Amendments to Terms

tapwi reserves the right to modify, amend, or update these Terms at any time without prior notice. Modifications become effective immediately upon posting to the Platform. Continued use of the Platform after changes are posted constitutes your acceptance of the modified Terms. We recommend reviewing these Terms periodically to stay informed of any updates. Material changes will be communicated through email notification or prominent notice on the Platform.

2. Eligibility and Account Registration

2.1 Age and Jurisdictional Requirements

To register an account and use tapwi services, you must meet the following eligibility criteria:

• You must be at least 21 years of age, which is the legal gambling age in the Philippines.
• You must be a resident of the Philippines or physically located within Philippine territory at the time of registration and gameplay.
• You must not be located in any jurisdiction where online gambling is prohibited by law.
• You must have legal capacity to enter into binding contracts under Philippine law.
• You must not be prohibited from gambling by any court order, self-exclusion program, or regulatory authority.

tapwi employs age verification procedures during registration and reserves the right to request documentary proof of age at any time. Accounts created by individuals under 21 years of age will be immediately closed, and any funds forfeited in accordance with PAGCOR regulations and applicable law.

2.2 Account Registration Process

Account registration requires you to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number. You must ensure that all information provided remains accurate and promptly update your Account details if any information changes. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate account suspension or termination.

2.3 Account Restrictions

Each Player is permitted to maintain only one Account with tapwi. Creating multiple Accounts, using another person's Account, or allowing others to access your Account is strictly prohibited. tapwi employs sophisticated detection systems to identify duplicate accounts and reserves the right to close all accounts, void all bets, and forfeit all balances if multiple accounts are detected.

2.4 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login credentials with any third party. All activity conducted through your Account will be deemed to have been authorized by you, and you bear full responsibility for any losses, charges, or liabilities arising from unauthorized use of your Account. If you suspect unauthorized access to your Account, you must immediately notify tapwi customer support and change your password.

3. Deposits, Withdrawals, and Financial Transactions

3.1 Deposits

tapwi accepts deposits through various payment methods including GCash, PayMaya, bank transfer, and other methods displayed in your Account. All deposits must be made from payment accounts or financial instruments registered in your own name. Third-party deposits are strictly prohibited and will result in the deposit being rejected or returned, minus any applicable processing fees. Minimum and maximum deposit limits apply as specified in the cashier section of the Platform.

3.2 Withdrawals

Withdrawal requests may be submitted at any time through the cashier section of your Account. tapwi processes withdrawal requests in accordance with published processing times, which vary by payment method. Withdrawals must be made to a payment account or financial instrument registered in your own name. Third-party withdrawals are prohibited as part of our anti-money laundering compliance obligations. All withdrawal requests are subject to verification procedures that may include identity verification, source of funds verification, and game play verification.

3.3 Verification Requirements

Before processing withdrawal requests, tapwi may require you to complete account verification by providing documentary proof of identity (government-issued ID), proof of address (utility bill or bank statement), and proof of payment method ownership. Verification is mandatory for withdrawals exceeding certain thresholds and may be required at any time at tapwi's discretion. Failure to complete verification within requested timeframes may result in withdrawal delays or account restrictions.

3.4 Fees and Currency

All transactions are denominated in Philippine Pesos (PHP). tapwi does not charge fees for deposits or withdrawals; however, your payment provider may impose fees that are beyond tapwi's control. Any fees charged by payment providers are your sole responsibility. Currency conversion, if applicable, will be performed at prevailing market rates at the time of transaction.

4. Gameplay Rules and Fair Gaming

4.1 Game Integrity

All Games offered on the tapwi Platform are provided by licensed and certified third-party software providers. Game outcomes are determined by certified Random Number Generators (RNGs) that have been independently tested and certified for fairness. tapwi does not manipulate or influence game outcomes in any way. Return-to-Player (RTP) percentages for each game are displayed within the game information screen and represent the statistical payout over millions of game rounds.

4.2 Prohibited Gameplay Activities

The following activities are strictly prohibited and constitute grounds for immediate account termination and forfeiture of funds:

• Using automated systems, bots, or software to play Games or manipulate outcomes.
• Colluding with other Players to gain unfair advantage or manipulate game results.
• Exploiting software errors, bugs, or vulnerabilities for unfair advantage.
• Engaging in any form of cheating, fraud, or dishonest activity.
• Using VPNs, proxies, or other methods to conceal your location or circumvent jurisdictional restrictions.
• Engaging in "bonus abuse" through systematic exploitation of promotional offers.

4.3 Game Rules

Each Game available on the Platform has specific rules, paytables, and features that are accessible through the game information screen. You are responsible for understanding the rules of any Game before playing. In the event of conflicting information between game rules displayed within the game and information displayed elsewhere on the Platform, the rules displayed within the game shall prevail.

5. Bonuses and Promotions

5.1 Bonus Terms

tapwi offers various Bonuses and promotional offers to Players. All Bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration periods. Bonus terms are displayed within the promotional offer description and must be read and understood before claiming any Bonus. Failure to comply with Bonus terms may result in forfeiture of Bonus funds and associated winnings.

5.2 Wagering Requirements

Most Bonuses are subject to wagering requirements, which specify the number of times the Bonus amount (and sometimes the deposit amount) must be wagered before any winnings can be withdrawn. Wagering requirements, eligible games, and contribution percentages vary by Bonus and are specified in the Bonus terms. Not all Games contribute equally to wagering requirements, and some Games may be excluded entirely from Bonus wagering.

5.3 Bonus Abuse

tapwi reserves the right to withhold, cancel, or reclaim any Bonus if it reasonably believes that Bonus abuse has occurred. Bonus abuse includes but is not limited to creating multiple accounts to claim multiple welcome bonuses, systematic exploitation of promotional terms, irregular betting patterns designed solely to meet wagering requirements, or any other activity that violates the spirit of promotional offers. Players found engaging in Bonus abuse may have their Accounts closed and balances forfeited.

6. Responsible Gaming and Self-Exclusion

6.1 Commitment to Responsible Gaming

tapwi is committed to promoting responsible gaming and protecting players from the potential harms of problem gambling. We provide comprehensive tools and resources to help you maintain control over your gaming activity. These tools include deposit limits, session time reminders, reality checks, and self-exclusion options accessible through your Account settings.

6.2 Responsible Gaming Tools

Players may utilize the following responsible gaming tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending.
• Loss Limits: Set limits on the amount you can lose within specified time periods.
• Session Time Limits: Set reminders or automatic logout after specified playing periods.
• Reality Checks: Receive periodic notifications displaying time played and money wagered.
• Self-Assessment Tools: Access questionnaires to evaluate your gaming behavior.

6.3 Self-Exclusion

If you believe you have a gambling problem or wish to take a break from gaming, you may request temporary or permanent self-exclusion from the tapwi Platform. Self-exclusion requests must be submitted through customer support and will be processed within 24 hours. During self-exclusion periods, you will be unable to access your Account, deposit funds, or play Games. tapwi will take reasonable steps to prevent circumvention of self-exclusion; however, you acknowledge that creating new Accounts during self-exclusion violates these Terms.

6.4 Resources and Support

Players experiencing gambling-related problems can access support resources through PAGCOR's responsible gaming program and independent organizations specializing in problem gambling counseling. Contact information for these resources is available in the Responsible Gaming section of the Platform.

7. Intellectual Property

7.1 Ownership

All content, materials, software, graphics, logos, trademarks, and intellectual property displayed on or accessible through the tapwi Platform are owned by or licensed to tapwi and are protected by Philippine and international intellectual property laws. You may not copy, reproduce, distribute, modify, transmit, or use any content from the Platform without express written permission from tapwi.

7.2 Limited License

tapwi grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial gaming entertainment. This license does not include any right to download, copy, or use Platform content for any purpose other than accessing tapwi services as an end user.

8. Limitation of Liability and Disclaimers

8.1 Service Availability

While tapwi strives to provide continuous, uninterrupted access to the Platform, we do not guarantee that the Platform will always be available, accessible, or error-free. Technical issues, maintenance, upgrades, security threats, or circumstances beyond our reasonable control may result in temporary service interruptions. tapwi is not liable for any losses, damages, or inconvenience resulting from service interruptions.

8.2 Limitation of Liability

To the maximum extent permitted by Philippine law, tapwi's liability to you for any claim arising from or related to your use of the Platform is limited to the amount of funds held in your Account at the time the claim arose. tapwi is not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill.

8.3 Player Responsibility

You acknowledge and agree that you use the tapwi Platform at your own risk. You are solely responsible for any losses incurred through gameplay, and you understand that gambling inherently involves the risk of losing money. tapwi is an entertainment platform, and you should never wager more than you can afford to lose.

9. Dispute Resolution and Complaints

9.1 Customer Complaints

If you have a complaint regarding any aspect of tapwi services, you should first contact our customer support team through live chat or email. tapwi is committed to resolving all complaints fairly and promptly. We will investigate your complaint and respond within a reasonable timeframe, typically within 7 business days.

9.2 Escalation to PAGCOR

If your complaint cannot be resolved through tapwi's internal complaints process, you may escalate the matter to PAGCOR, the regulatory authority overseeing tapwi's operations. PAGCOR's contact information and complaints procedures are available on the PAGCOR official website.

9.3 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or related to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of the Philippines.

10. Account Termination

10.1 Termination by Player

You may close your Account at any time by contacting customer support. Account closure requests will be processed within 48 hours. Any remaining balance in your Account will be returned to you through your preferred payment method after all pending bets are settled and verification procedures are completed. You remain bound by these Terms with respect to any activities conducted prior to account closure.

10.2 Termination by tapwi

tapwi reserves the right to suspend, restrict, or permanently close your Account at any time for any reason, including but not limited to violation of these Terms, suspected fraud, irregular gameplay patterns, failure to complete verification, or to comply with legal or regulatory requirements. In the event of account closure by tapwi, any remaining balance will be returned to you after deduction of any amounts owed to tapwi, unless forfeiture is justified due to Terms violations.

11. General Provisions

11.1 Entire Agreement

These Terms, together with the Privacy Policy and any specific game rules or promotional terms, constitute the entire agreement between you and tapwi regarding your use of the Platform and supersede all prior agreements, understandings, or representations.

11.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

11.3 Waiver

No failure or delay by tapwi in exercising any right, power, or remedy under these Terms shall constitute a waiver of such right, power, or remedy. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach.

11.4 Contact Information

For questions, concerns, or inquiries regarding these Terms, please contact tapwi customer support at [email protected] or through the live chat feature available on the Platform.